Return Policy

All of our items come with a 100% money back guarantee. If for any reason you are not satisfied with any part of your order, send it back for a refund or exchange (original shipping is not refundable). Returns and exchanges are allowed for any item returned to us in resalable condition within 60 days of purchase. There is a 10% restocking fee after 45 days. "Resalable": No visible signs of wear (stains / marks, abrasions / holes / tears from usage, odor or hair) and accompanied by original tags (either attached or not attached).

To Return Your Shipment:


Package the item(s) for return and enclose the completed Returns and Exchanges Form that you can print out from the link at the bottom of this page. If you are unable to print the form, please include a brief note with your phone number and/or email address, credit card info.*, and state the reason for your return/exchange and any additional instructions or comments. A $4.95 flat rate shipping fee will be charged for exchanges. 


Send to:


Osborne Family Enterprises
Attn: Returns & Exchanges
4910 N 57th Street, Suite A
Lincoln, NE 68507

Return shipments for exchanges will be shipped from our distribution center after original merchandise has been received and inspected. Refunds will be issued to the credit card *(full number, expiration date, security code, and billing address) you've provided with the return. Returns and exchanges for defective merchandise will be handled on a case-by-case basis by warehouse staff.

Call 1-800-230-3831 option 2 with questions or to inquire about status of a return / exchange. If you wish to return / exchange an item or items purchased on-line to one of our retail stores, you must first call 1-800-230-3831 option 2 to acquire a copy of your invoice to bring to the store with your return / exchange item(s).



Click here to print Returns and Exchanges Form


 
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