Frequently Asked Questions
Can I Place My Order Over The Phone?
Orders can be placed over the phone Monday through Friday from 9:00 a.m. until 5:00 p.m. Central Time. If you would like to place your order over the phone please call 1-800-230-3831 and select option 2 to speak to a member of our sales staff.
Can I Checkout As A Guest Even If My Email Is Registered?
Yes, even if your email is registered and you forget your password, you can now checkout as a guest. The Diagram below shows how:
How Long Will It Take If I Mail In The Catalog Order Form?
Due to the limited nature of some items, we strongly encourage customers ordering from our catalog to call in their order to our sales staff at 800-230-3831. If you do mail in an order please provide your most up-to-date contact information and allow 2-3 weeks for delivery. In some instances, we may not be able to fill your order and will contact you via the phone number or email address provided on your order.
When Will My Credit Card Be Charged?
We do not process payments until your order has been packaged for shipment and is ready for pickup by the shipping carrier you selected for your order. Once your order is ready to ship, you will receive a confirmation email with your tracking information. For information about refunds and exchanges please visit our Return Policy page.
When Will I Receive My Order?
We make every effort to ship orders out as soon as possible. Orders received before 2:00 p.m. Central Time will begin processing the same day. Orders received after 2:00 p.m. will begin processing the following business day. For estimated shipping times and other information please visit our Shipping Information page.
How Do The Gift Certificates Sold On Your Site Work?
We sell gift certificates on our site that can only be redeemed on BestofBigRed.com. When you add them to your shopping cart you will have the option of adding a recipient to send it to or you can purchase it for yourself. A redeemable gift certificate code will be emailed to you or the recipient you specify on the order. To redeem the gift certificate, the code must be entered in the box pictured below exactly as it appears in the email confirmation
. You must hit the yellow "+" button next to the gift certificate code before submitting the order to redeem your gift certificate. If you are interested in purchasing a gift certificate that is redeemable at our Clocktower Retail Store please call 402-261-3752 to speak to someone at the store.
Do You Offer Any Discounts?
Orders shipping to military APO addresses automatically receive a 10% discount. Orders to former players and coaches receive a 15% discount. Former player/coach discounts are only applicable to orders placed over the phone.Why Can't I Find A Product?
If you are unable to find a specific product on our site, then it is most likely out of stock. We make every effort to maintain a complete and accurate inventory on our site that is updated continually. If you have specific product questions, feel free to call 1-800-230-3831 to speak to one of our staff members.
How Are The Huskers Going To Do This Week/Season?
They're going to win!!!